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FAQs

Your answer may be in our FAQ (Frequenty Asked Questions)

Is there a minimum order quantity for your unit products?

Because the products of the refrigeration system are usually selected by the customer's actual project design. We accept a minimum order quantity of 1 unit.

About freight?

We can provide ocean freight quotes including EXW, FOB, and CIF. In addition, freight will vary depending on the type of product and order quantity.

Can you provide customized services for your products?

Usually different types of products have various optional customizations. Please provide us with detailed specifications and requirements, and we can provide customized services for your product needs according to your specific requirements.

Can you provide some accessories or materials in addition to the products?

If you needs, we can also provide various accessories, materials or consumables required by the customer's specific system. These can be specified in the same type and quantity when placing an order for the product

How long is the production and delivery time of products?

The production and delivery lead time of our products may vary depending on the specific model and quantity you order. 

Generally speaking, the delivery time of 50HZ refrigeration units and large ice machines is between 7 and 35 working days (for the delivery time of other electrical systems, please provide us with detailed specifications and requirements, and we will discuss further), and the delivery time of air coolers and condensers is between 15-25 working days.

How to ensure the reliability of the product?

We have a professional product development, design, and quality control team. The main components of the equipment are all internationally renowned brands. Strict quality control ensures that the products produced meet strict standards and specifications. In addition, the products can also be traced.

What about technical support during the installation and use of the product?

We have professional technicians to provide you with various technical answers, including product selection, installation, use, and after-sales. You can conduct various related technical consultations through the window on the website or our public contact channels. We will arrange professional technicians to provide technical answers.

Can you provide a system solution?

We have a professional system design team that can provide customers with system solutions. For complex systems, we can provide overall solution design according to the specific needs of customers. The relevant costs need to be negotiated according to different needs and specific plans.

Can you provide installation and commissioning services for your ice machine?

We can provide remote installation guidance according to the product type. If necessary, we can also provide relevant videos to give you relevant guidance.

 If you need on-site installation and commissioning services, you can make a request during the business process of the product, and we can also provide installation or commissioning services.

About the warranty period of the product?

Usually our warranty period is one year, during which we will provide free replacement parts. If the customer needs to extend the warranty period. It can be realized that the requirements are put forward during the business process, and we will consider it.